FAQ

Where are you located?

Morris & King is based out of Charleston, SC. We do not at this time have a brick and mortar location that you can visit in person, but we do offer local delivery if you're located or temporarily staying in Historic Downtown Charleston.

Can I combine discount codes?

Only one discount code is permitted per order. 

New Sign Up - 10% Code

New Sign Up Code is only allowed once per customer / household. Please Note: If the shop is having a Store Wide Sale greater than 10%, this code will not be permitted for use until after the Store Wide Sale has been concluded.

When do you ship orders?

Orders are shipped twice a week (Tuesdays & Fridays). We do not guarantee specific delivery dates. Shipment times at checkout are based on when the item leaves our hands. Please Note: Some products are Special Order or Made To Order with various delays in shipment time. This will be notated in the product’s description. 

How long will my order take to ship?

Depending on your selection at Checkout: Standard Shipping is carried USPS, and can take anywhere from 5 to 7 Business Days After Shipment. Priority Shipping is carried either USPS or UPS (depending on who can deliver fastest), and can take anywhere from 2 to 3 Business Days After Shipment. UPS Ground can take anywhere from 5 to 7 Business Days After Shipment. International Orders are carried via UPS, and can take anywhere from 7 to 21 Business Days After Shipment. Please Note: Some products are Special Order or Made To Order with various delays in shipment time. This will be notated in the product’s description. 

Why has my payment failed?

There are many reasons a payment may result in error. We recommend going over all the details, and ensuring that your billing address for the card is accurate. If you are still experiencing issues, we recommend contacting your bank for further assistance.

I'd like to return or exchange an item.

Depending on the product itself and inventory available we are more than happy to return or exchange products. Please read and follow the guidelines at Returns & Exchange.

I’d like a refund instead of store credit for my return.

We are a small family business, and at this time refunds are only given in the form of store credit (Gift Card). This is nonnegotiable.

Can I cancel or change my order?

We are not able to change an order once it is placed. If your order has not shipped, please send us an email to cancel.

I did not receive my complete order?

If you did not receive your complete order it is due to inventory constraints. We will contact you prior if a product is not in stock, and offer options for replacement, refund, or in some cases a special order may be made. However, if we do not receive a response within 5 business days, your order will ship, and you will receive an email stating the out of stock items refund. This will also be noted on the packing slip.

My order says it was delivered, but I do not have it.

If your package has been marked as delivered, but is not in your possession for whatever reason, you will need to contact the carrier directly for further information as our obligation to you as a customer has been completed. Please note that we do not respond to emails regarding this issue for time purposes. (9 times out of 10 there is either a delay in actual delivery, or your package was left at a location near by, check with your neighbor.) If you believe your package was stolen, contact the proper authorities. 

My package is stuck in transit! What do I do?

Please contact the carrier selected at checkout. Once an order has left our hands only the carrier can assist in issues regarding shipment.

Can I change my shipping address?

We cannot change the shipping address after an order has been placed. Doing so voids our protection against fraud and theft. If you would like to change the address, we will have to cancel your order. Once the order is canceled, you can place a new order with the correct address.

I provided the wrong address, can you re-ship my order?

If your order has already been shipped, you will need to contact the carrier in order to intercept the package before delivery. We do not send duplicate orders unless we have the original order in hand. We're happy to re-ship the order once it arrives back to us, but we do require the shipping fee be covered as the original information provided was incorrect.

Can you take off the signature requirement for my package?

We cannot waive the signature requirement for orders over $200 if this is your first order, and never if the order is over $500. If the package is unable to be signed for, it will be held at the carrier's nearest location to you for pickup or returned to us. If returned please contact us regarding additional shipping fees due in order to send your order back out.

My package arrived damaged, and items are missing. Will you replace them?

We do not replace items that are missing if your package has been damaged in transit. This is outlined further in our Terms of Service. We do recommend photographing the damage, and opening a case with the carrier selected at checkout to recoup any loss as a majority of our packages are shipped with insurance.

I’m an influencer, can we work together?

At this time we are not interested in any influencer support.