FAQ

Where are you located?

Morris & King is based out of Charleston, SC. We do not have a brick and mortar location, but we do offer local delivery if you're located in downtown Charleston, and are happy to make rush deliveries if necessary.

Can I combine discount codes?

Only one discount code is permitted per order.

New Sign Up - 10% Code

New Sign Up Code is only allowed once per customer / household. Please Note: If the store is having a Store Wide Sale greater than 10%, this code will not be permitted for use until after the Store Wide Sale has ended.

When do you ship orders?

Orders are shipped twice a week (Tuesdays & Fridays). Unfortunately we do not guarantee any specific delivery date.

I'd like a refund or exchange.

Please see Returns & Exchange.

Can I cancel or change my order?

We are not able to change an order once it is placed. If your order has not shipped, please send us an email to cancel: contact@morrisandking.com

I did not receive my complete order?

If you did not receive your complete order it is because of inventory constraints. We will contact you if a product is not in stock, and offer options for replacement or refund. However, if we do not receive a response within 5 business days, your order will ship, and you will receive an email stating the out of stock items refund.

My order says it was delivered, but I do not have it.

If your package has been marked as delivered, but is not in your possession for whatever reason, you will need to contact the carrier and provide the tracking information. If the carrier has deemed the package NOT delivered (though it’s marked as delivered via the tracking info) you will need to have them update the tracking status to Lost / Missing before we can take action. Please note that we do not respond to any contact information regarding this issue unless the above documentation can be provided for time sake. Claims with USPS can only be opened and acknowledged if Priority Mail is selected. We do not issue refunds or duplicate orders for packages marked delivered that are not in your possession.)

My package is stuck in transit! What do I do?

If your package has been stuck in transit for longer than 10 Business Days, please contact us: contact@morrisandking.com

Can I change my shipping address?

We cannot change the shipping address after an order has been placed. Doing so voids our protection against fraud and theft. If you would like to change the address, we will have to cancel your order. Once the order is canceled, you can place a new order.

I provided the wrong address, can you re-ship my order?

We're happy to re-ship the order once it arrives back to us. We do require the shipping fee be covered as the original information provided was incorrect.

Can you take off the signature requirement for my package?

Unfortunately we cannot waive the signature requirement for orders over $200. Our courier cannot waive signature requirements either.

My package arrived damaged, and items are missing. Will you replace them?

Unfortunately we do not replace items that are missing if your package has been damaged in transit. This is outlined further in our Terms of Service. We do recommend photographing the damage, and opening a case with the carrier selected at checkout to recoup any loss.

I’m an influencer, can we work together?

At this time we are not interested in any influencer support, and we are not offering any sponsorships of any kind, but we thank you for your interest.